You can exchange/return your first underwear within 7 days from delivery. We can send you a different size and arrange a pick up for you as soon as you raise the exchange/return request.

Refund/return is only applicable for First Time Customers. For all returning customers, only exchanges are applicable in case of unused, unwashed undies or damaged pairs.

In case of a pack or multiple items in your first order, one underwear is yours to try, we'll grant an exchange/return for one underwear. For all balance pairs in the order, we would be happy to provide a size exchange as long as they are untried, unwashed & unused.

The exchange/return is not applicable on products bought during sale or promotional period. No returns or exchanges on products bought using special offer or coupon codes.

We request you to contact us and let us know before returning any of your purchases. Email us at care@2ballz.in with the following details to process your refund quicker: Order ID, proof of payment, briefly describe your issue with the product and attach images/videos if applicable.

Happy to support you!