• Only purchases made on www.2ballz.com are eligible for returns.
• Return request should be raised within 7 days from the date of delivery.
• To be eligible for return, your item must be in the same condition that you received it, unworn or unused with tags and its original packaging.

3 steps to return
Contact us -> Share the reason & images -> Let us resolve it for you.

How to return your product if…

1.The External Packaging was Damaged

At the time of delivery if you notice that the external packing of the consignment is damaged or tampered with, please do not accept the package. Instead, add your remarks on the courier delivery sheet and raise a complaint with us immediately, citing your order details. We will resolve your issue with the respective courier partner.

Once our courier partner updates that your parcel is accepted for return and updates this on their website, we will start your refund process.

In the case of Prepaid order (Credit Card, Net Banking, Debit Card, Gift Cards, Wallets), we will refund the money to your original mode of payment. In case of Cash-on-Delivery (COD) order, we will cancel your order. There is no need for refund in this scenario.

2.The Product was Damaged, had Manufacturing Defect(s) or the Wrong Product was Delivered

a) Return via 2Ballz.in:

In the unlikely event that you do not receive your product in a good condition, is damaged or defective, is not the product you ordered or of a different size you can return your product.

Your product should fit the Return Criteria as mentioned above. 

We request you to contact us and let us know before returning any of your purchases. Email us at care@2ballz.in with the following details to process your refund quicker,

Order ID
proof of payment
description of the product (name, style, type and color)
briefly describe your issue with the product and attach images/videos if applicable.
DO NOT return any product, before receiving confirmation from our team. In case any product is returned without confirmation, we do not guarantee any credit or refund.

Once our Quality Check Team has received the returned goods, our team will examine the returned products for all defects/variations, based on your claim. Upon confirmation from our Quality Check Team that your return fulfils all conditions mentioned above, we will initiate your refund. We will send you an email, informing you if your return has been accepted or rejected.

Upon examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, you will not be entitled for Refund. In such a case, the same product you returned will be sent back to you.

The exchange/return is not applicable on products bought during sale or promotional period. No returns or exchanges on products bought using special offer or coupon codes.

b) Return through Self-Shipment:

For ease of return we provide Reverse Pickup for free, depending on your area or PIN Code. In case Reverse Pickup is not possible, you are requested to return the product(s) by self shipment. Our team will contact you regarding the same.

Upon examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, you will not be entitled for Refund. In such a case, the same product you returned will be sent back to you.

Refund Process

We may provide refunds if:

(i) The order is cancelled by the customer or 2Ballz Clothing, before we ship

(ii) The returned items fulfil all criteria for return as mentioned above Prepaid and COD Refunds

a) Refunds for Pre-paid Orders:

If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.

b) Refunds for Cash-On-Delivery (COD) Orders:

If you have returned one or more products purchased using our COD payment method, you must provide UPI ID or Bank Account details for refund:

UPI ID
Bank Account number
Account holders name
Bank branch
Bank name
IFSC Code
Order ID
Product Name against which refund must be initiated
The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.

Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.

c) Refund Timelines

We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. 

Please Note: The product that you receive may vary in print and colour. Please check the product details and disclaimer on the product page before ordering.

Happy to support you!